Refund policy
Returns & Refunds
Right of withdrawal
If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.
To exercise your right of withdrawal, you must contact us at axisbbteam@gmail.com within 14 days of receiving your order and clearly inform us of your decision to return the product.
After notifying us, you must send the goods back within 14 days.
Returns must be sent to:
Black Bird FPV
Rue du Tyrol 27
1450 Sainte-Croix
Switzerland
Please do not return products without first contacting us.
Return shipping costs
For returns made because you changed your mind or no longer want the product, the customer is responsible for the direct cost of returning the goods.
We do not automatically provide prepaid return shipping labels.
We recommend using a tracked shipping service. The customer remains responsible for the returned goods until they are delivered to us.
Condition of returned items
You may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics and functioning.
You may be responsible for any reduction in value resulting from handling or use beyond what would normally be necessary to inspect the product.
Whenever possible, products should be returned with their original accessories, documentation and packaging.
Refunds
Once we receive the returned goods, or you provide evidence that they have been sent back, we will process the applicable refund.
Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed.
Where required by applicable consumer law, the refund will include the original standard delivery cost. Any additional amount paid for a more expensive delivery option, such as express shipping, is not refundable beyond the cost of our least expensive standard delivery option.
We may withhold the refund until we have received the returned goods or until you provide evidence that the goods have been sent back.
Damaged, defective or incorrect products
Please inspect your order when you receive it.
If your product is defective, damaged, not as described, or you receive the wrong item, contact us as soon as possible at axisbbteam@gmail.com with your order details and, where appropriate, photographs or other information allowing us to assess the issue.
Defective or non-conforming goods are covered by the applicable statutory consumer rights and legal guarantees. These rights are separate from the 14-day right of withdrawal.
Exceptions to the right of withdrawal
The right of withdrawal does not apply where an exception provided by applicable consumer law applies, including, where relevant:
- goods made to the customer’s specifications or clearly personalised;
- goods that deteriorate or expire rapidly;
- sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed;
- other products or services expressly excluded from the right of withdrawal under applicable law.
Discounted or promotional products are subject to the same statutory withdrawal rights as regularly priced products unless a legal exception applies.
Exchanges
We do not offer direct exchanges.
If you wish to purchase a different product, size or version, you may return the original product in accordance with this policy and place a new order separately.
Contact
For any questions regarding returns or refunds, contact us at:
axisbbteam@gmail.com